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Shipping and Handling 
I attempt to ship your order as soon as I receive it.
I offer the
following shipping methods:
Standard UPS Ground
1 to 2 business days of receipt*. All orders are shipped via UPS (estimated
time for delivery is 7-10 days), unless an alternate shipping method is specified. If an alternate method is chosen, delivery
time will depend upon the type of shipping service you've specified and your location. Orders for imprinted material (catalogs,
brochures, business cards, etc...) may require 4 to 6 weeks for delivery. *Beginning July 3, 2006, all electronic funds transfers
(checking or savings account payments) to Paul's Specialty Gifts will be subject to a seven business day hold to ensure bank
payment clears. This means that up to seven business days AFTER the date of purchase is the date the order will be released.
The order will be "on hold" and will not begin processing for up to seven business days after the order is placed
Customers often ask what my return policy is. I aim for complete customer satisfaction.
If you are not completely happy with your purchase, I want to hear about it. Let us know if something is wrong
and we will do what we can to make it right.
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AUTHORIZATION FOR RETURN OR REPLACEMENT
To obtain Paul's Specialty Gifts authorization to return
a defective item for credit or replacement, simply call Member Support within 45 days of purchase. Non-defective merchandise
returns will incur a 20% restocking fee, and must also be returned within 45 days of purchase.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
- Merchandise must be in its original minimum inner pack quantity, as shipped by SMC. Broken quantity inner
packs are not returnable.
- Sample items are not returnable.
- Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost
of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow
the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you
receive merchandise damaged during shipping, please contact our Member Services department within 30 days of the date of shipment
of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking
lines, must be complied with or they may deny your claim. |
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